If you’re in the trade business, you’ve probably wondered why you should hire a freight broker. Do I really need the help of a freight
Category: Customer Service
It’s a Lose-Lose-Lose Situation
One customer complained when served by a “Trainee” at a five-star hotel. If served by someone not entirely qualified, he wondered, should he pay a
Where Is the Customer Service Department?
There used to be a joke that passed around an old, local department store. If a customer came in wanting to return or exchange something
Online Consumer Forum – Address Consumers’ Problems
The annoying habit of the cheating and the selling of the defective products by the sellers and manufacturers have made the customers’ experience more vigilant
Feedback, Schmeedback
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