If you’re in the trade business, you’ve probably wondered why you should hire a freight broker. Do I really need the help of a freight
Category: Customer Service
It’s a Lose-Lose-Lose Situation
One customer complained when served by a “Trainee” at a five-star hotel. If served by someone not entirely qualified, he wondered, should he pay a
Where Is the Customer Service Department?
There used to be a joke that passed around an old, local department store. If a customer came in wanting to return or exchange something
Online Consumer Forum – Address Consumers’ Problems
The annoying habit of the cheating and the selling of the defective products by the sellers and manufacturers have made the customers’ experience more vigilant
Feedback, Schmeedback
“we appreciate your feedback as your views are very important to us and we take them seriously. All feedback will be passed on to the